Returns Policy
Our policy does not allow for any of our face masks to be returned – this is for
1.hygiene and safety reasons.
Cancellations
If you have ordered any of our products that are to be delivered by post, you have the right to cancel such an order up until the point that your order is dispatched. Your right to cancel the order ends on the date of the dispatch confirmation (the date on which we notify you to confirm our acceptance of your order), which is when the contract between us is formed.
Returns
We hope that you will be happy with the products that you order from us. However, in the event that you wish to return a product to us because it is:
1.not as described.
2.damaged or faulty
We will refund the price of the product in full, but not any return postage costs.
We will refund you on the credit card or debit card used by you to pay. If the card that you used to pay with expires before the refund is made, please call us to provide your new card details.
Contact Details
You can contact our customer service team using the details below:
Email: Info@hardshell.co.uk Telephone: 02920 470000Shipping
The delivery cost quoted is our current factory delivery pricing. For up-to-date delivery information please check with Hardshell UK Customer Service team at the time of order placement. Dates may be subject to change depending on material supplies. If you wish to collect the goods using your own carrier a packing charge will apply. If you wish us to ship the goods using our own nominated carrier – any freight charges will be advised at time of order acknowledgement / proforma invoice.
All orders shipped within 3 working days of purchase date.